Sanusom
Get in Touch
Adherence Optimized.

Over 50% of PAP patients quit within a year.

Sanusom changes that.

Better outcomes for your patients. Better results for your business.

+42%
more patients retained at 12 months
+82%
more patients still on therapy at 48 months
FDA
Registered Class 1 MDDS RPM platform that works with all PAP manufacturers
HIPAA
& SOC 2 Type II Certified Security
Schedule a Conversation →
The Problem

Your Patients Are Dropping Off PAP Therapy

The industry focuses on 90-day compliance. That's where most programs stop. But research shows many patients need at least 6 months to build lasting PAP habits.

73%
Adherence at 90 days
55%
Adherence at 6 months
42%
Adherence at 12 months

* DME industry averages

The Adherence Gap
Sanusom Adherence – First 12 Months
100%90%80%70%60%50%40% 0123456789101112 73% 55% 46% 42% 83% 70% 63% 60% 42% more patients Sanusom DME Average
Sanusom retains over 40% more long-term PAP patients than the industry average.
Long-Term Habits

Results That Last Beyond 12 Months

Sanusom's 6-month coaching program drives the behavior change needed for patients to stay on therapy for years — not just months.

  • 82% more adherent patients at 48 months
  • Patients who stay on therapy remain part of your active census and your revenue stream
  • A 6-month investment pays off for the life of the patient
48-Month Patient Retention
10080604020 % of patients 0612182430364248 Months 6-month program 70% 60% 40% 55% 42% 22% 82% more patientsat 48 months Sanusom DME Average
For Physicians and Sleep Practices

Everything Your Practice Needs

🧠

Behavior Change by Design

Psychological approach to long-term adherence — education, motivation, troubleshooting, and proactive intervention before patients quit.

Empower Your Care Team

Searchable education library lets non-clinical staff resolve the most common PAP issues quickly and confidently.

📊

Research-Backed Protocols

Data-driven alerts, proactive outreach, and proven interventions — designed to keep patients on therapy.

Patient Dashboard
Patient Dashboard
🎯

Intelligent Prioritization

Presents patients that need help at the right time.

⏱️

Built-In Encounter Timer

Integrated timer and note-taking keeps documentation effortless.

🔧

Guided Interventions

Pre-written scripts triggered by objective data. Searchable by symptoms, FAQs, comorbidities.

Intervention Suggestion
Intervention Suggestion

CSV Superbill

  • Complete billing delivered by the 10th of each month
  • Monitoring days, encounter time, call time, total time

Individual Patient PDFs

  • Supports provider review and treatment plan updates
  • Ready to upload to your EHR
  • Clean, audit-ready documentation

Supported CPT Codes

994539945499457994589944599470
Clean billing documentation = faster reimbursement, fewer denials and successful audits.
Patient PDF Example
Patient PDF Example
Phase 1

Existing Patients

Outreach to patients set up on PAP in the last 12 - 24 months through ringless voicemail and text enrollment campaigns.

Phase 2

New Patients

Identify RPM-eligible patients and enroll during visits.

Phase 3

Staff Training

You identify your program lead, and we help develop staffing metrics and train your team virtually or onsite.

Ongoing

Continuous Support

Billing, compliance, payer insights, and staffing guidance — we're with you long-term.

✓ FDA Registered Class 1 MDDS✓ All PAP Manufacturers✓ Experienced RPM Team✓ Proven Protocols

Let's Talk About Your Practice

A few questions to get the conversation started:

  • How many patients have you initiated PAP therapy in the last 12-24 months?
  • What does your current adherence program look like?
  • What if you could retain 40%+ more of those patients on therapy?
💬

Ready to talk?

We'll walk through your current setup, identify opportunities, and show you exactly how Sanusom fits.

Schedule a Conversation
The Problem

Your Patients Are Dropping Off PAP Therapy

You invest heavily to acquire each new PAP patient. Without sustained adherence support, more than half abandon therapy within a year — taking their resupply revenue with them.

58%
of new patients abandon PAP within 12 months
$532
in missed revenue per lost patient over 4 years
6 Months
to build lasting habits — most DMEs stop at 90 days
The Adherence Gap
Sanusom vs. DME Industry Average – 12 Months
100%90%80%70%60%50%40% 0123456789101112 73%55%46%42% 83%70%63%60% 42% more patients SanusomDME Average
Sanusom retains over 40% more long-term PAP patients — protecting your resupply revenue.
Long-Term Value

Protect Resupply Revenue Beyond 12 Months

Sanusom's 6-month coaching platform builds the habits patients need to stay on therapy for years.

  • Adherence gains hold — 82% more patients still on therapy at 48 months
  • Each retained patient = $532 in additional revenue over 4 years
  • A 6-month investment pays off for the life of the patient relationship
48-Month Patient Retention
10080604020 % of patients 0612182430364248 Months 6-month program 70%60%40% 55%42%22% 82% more patientsat 48 months SanusomDME Average
For DME Suppliers

Grow Your Census. Protect Your Revenue.

The math on 100 setups / month over 4 years

Revenue per Patient — 100 New Setups / Month
DME Average
With Sanusom
Machine Revenue (73% / 83%)
$694
$789
Resupply Year 1 (42% / 60%)
$259
$370
Resupply Year 2 (34% / 52%)
$209
$320
Resupply Year 3 (28% / 45%)
$172
$277
Resupply Year 4 (22% / 40%)
$136
$246
Total per Patient
$1,470
$2,002
100 / Month × 12 = 1,200 Patients
DME Average
$1.76M
With Sanusom
$2.40M
Additional Revenue
$640K
over 4 years — $13K/month

* Machine: $950 avg. revenue per compliant patient. Resupply: $220 avg. revenue per reorder × 2.8 reorders/year, adjusted for attrition.

Become the DME Referring Physicians Prefer

Prove long-term patient outcomes to referring physicians — and earn the referrals that follow.

+14%
Higher compliance at 90 days
+43%
More patients on therapy at 12 months
+82%
More patients on therapy at 48 months

What You Can Show Physicians

  • Share long-term adherence outcomes with referring physicians
  • Prove patient retention beyond the 90-day window
  • Demonstrate your commitment to patient success
  • Build relationships that drive long-term referral volume
🔄

Retain More Patients

Proactive monitoring and intervention for 6 months keeps patients on therapy longer — protecting resupply revenue for years, not months.

Empower Your Team

Searchable intervention engine lets staff resolve common PAP issues quickly and confidently — no clinical hires needed.

🏆

Win More Referrals

Show referring physicians real adherence outcomes. Become the DME they recommend because you deliver results they can see.

Sleep Coach Dashboard
Sleep Coach Dashboard
Phase 1

New Patient Workflow

Easy enrollment regardless of device manufacturer.

Phase 2

Staff Training

You identify your program lead, and we help develop staffing metrics and train your team — no clinical hires required.

Phase 3

Continuous Support

Staffing guidance, outcome reporting, referral source materials — we're your long-term adherence partner.

Ongoing

Growth and Optimization

Regular performance reviews, adherence benchmarking, and strategy sessions to maximize patient retention.

✓ All PAP Manufacturers✓ No Clinical Staff Required✓ Proven Adherence Protocols✓ Virtual and Onsite Training

Let's Talk About Your DME

A few questions to get the conversation started:

  • How many PAP patients have you set up in the last 12 months?
  • What does your current adherence program look like?
  • What would retaining 40%+ more patients mean for your resupply revenue?
💬

Ready to talk?

We'll walk through your current setup, identify opportunities, and show you exactly how Sanusom fits.

Schedule a Conversation
Sanusom
Get in Touch

Contact Us

Have questions about Sanusom? Fill out the form below and we'll get back to you.

Sanusom
Legal

Terms and Conditions

Last updated: February 23, 2026

Please read these terms and conditions carefully before using Our Service. By using the Service, You agree to the collection and use of information in accordance with this Terms and Conditions and our Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2 Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers to: Tennessee, United States.

Company (referred to as either "the Company," "We," "Us" or "Our" in this Agreement) refers to Sanusom LLC, 10 Cadillac Dr # 350, Brentwood, TN 37027, United States.

Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.

Service refers to the Website and any SMS/text messaging programs operated by the Company.

SMS/Text Messaging Service means any short message service (SMS), multimedia messaging service (MMS), or other text-based communication sent by or on behalf of the Company to Your mobile device.

Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to Sanusom, accessible from Sanusom.com.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that You are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

3. SMS/Text Messaging Terms of Service

3.1 Program Description

The Company operates SMS/text messaging programs that may include, but are not limited to: transactional messages (order confirmations, shipping updates, appointment reminders), promotional messages (marketing offers, discounts, product announcements, event invitations), informational messages (account alerts, service notifications, policy updates), and conversational or two-way messaging for customer support.

3.2 Consent and Opt-In

By providing Your mobile phone number and opting in to Our SMS/Text Messaging Service, You expressly consent to receive recurring automated text messages from or on behalf of the Company at the phone number You provided. Consent is not a condition of purchasing any goods or services. You may provide consent through any of the following methods:

  • Entering Your phone number on Our Website or mobile application and checking the appropriate consent box
  • Texting a designated keyword (e.g., "JOIN," "START," "YES," or other keyword as advertised) to Our designated short code or phone number
  • Providing written consent on a physical or digital form
  • Verbally providing consent during a phone call (which may be recorded for verification)

By opting in, You confirm that You are the owner or authorized user of the mobile device and phone number provided, and that You are authorized to approve the applicable charges.

3.3 Types of Messages

You may receive the following types of messages depending on Your opt-in selections:

  • Transactional Messages: Order confirmations, delivery/shipping notifications, appointment reminders, account verification codes, password resets, and other service-related communications.
  • Promotional/Marketing Messages: Special offers, discounts, coupons, product recommendations, new product or service announcements, event invitations, loyalty program updates, and other marketing communications.
  • Informational Messages: Account alerts, billing reminders, service updates, policy changes, and other administrative notices.
  • Two-Way/Conversational Messages: Customer support interactions, feedback requests, survey invitations, and other interactive communications.

3.4 Message Frequency

Message frequency varies based on the type of program and Your interactions with the Company. Promotional message frequency will not exceed 15 messages per month unless otherwise disclosed at the time of opt-in. Transactional and informational messages will be sent as triggered by Your activity or account status. You understand and agree that message frequency may vary.

3.5 Opt-Out / How to Unsubscribe

You may opt out of receiving SMS/text messages at any time by texting STOP to any message You receive from Us, or to Our designated short code or phone number. Upon receipt of Your STOP request, You will receive a single confirmation message confirming Your opt-out. After opting out, You will no longer receive text messages from that specific program. If You are enrolled in multiple messaging programs, You may need to opt out of each one separately.

You may also opt out by contacting Us at support@sanusom.com or by any other reasonable means.

Please note that opting out of promotional messages does not automatically opt You out of transactional messages related to Your account or purchases, and vice versa. You may separately opt out of each category.

3.6 Help and Support

For help or information regarding Our text messaging programs, text HELP to Our designated short code or phone number, or contact Us at support@sanusom.com. You may also call customer support or visit Our Website for additional assistance.

3.7 Message and Data Rates

Message and data rates may apply to any messages sent to or received from the Company. Please contact Your wireless carrier for details regarding Your messaging plan and any applicable charges. The Company is not responsible for any charges incurred as a result of text messages sent to or from the Company.

3.8 Carrier Disclaimer

Carriers (e.g., T-Mobile, AT&T, Verizon, etc.) are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from Your network operator and is outside of Our control.

3.9 Supported Carriers

Our SMS/Text Messaging Service is designed to work with most major U.S. wireless carriers. However, not all carriers are supported, and the Company does not guarantee compatibility with all carriers or devices. If You change or deactivate Your phone number, You are responsible for notifying the Company promptly and updating Your preferences.

3.10 Privacy and Data Use for SMS

We collect and use Your mobile phone number and related information (e.g., opt-in status, opt-out requests, message history) solely for the purposes of administering Our SMS/Text Messaging Service and as described in Our Privacy Policy. We will not sell, rent, or share Your mobile phone number or opt-in data with third parties for their own marketing purposes without Your express consent. Information shared via text message may be shared with the following categories of third parties solely to facilitate message delivery and program administration:

  • SMS platform/messaging service providers
  • Mobile carriers and aggregators
  • Service providers who assist with message delivery, analytics, and compliance

All third parties are contractually obligated to protect Your data and use it only for the purposes described herein.

3.11 TCPA Compliance

The Company's SMS/Text Messaging Service is operated in compliance with the Telephone Consumer Protection Act (TCPA), as amended, and all applicable Federal Communications Commission (FCC) rules and regulations. By opting in, You provide Your prior express written consent (as defined by the TCPA) to receive autodialed and/or prerecorded text messages from the Company. You understand that Your consent is being given freely and is not required as a condition of any purchase.

3.12 CAN-SPAM and CTIA Compliance

The Company adheres to the guidelines set forth by the Cellular Telecommunications Industry Association (CTIA) and complies with all applicable provisions of the CAN-SPAM Act, where applicable to electronic messages. All commercial messages will include clear identification of the sender and an easy mechanism to opt out.

3.13 State-Specific Texting Regulations

Certain states impose additional requirements on text message marketing and communications. Where applicable, We comply with all state-specific laws and regulations, including but not limited to:

  • California: Compliance with the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) regarding collection and use of personal information, including phone numbers.
  • Florida: Compliance with the Florida Telephone Solicitation Act.
  • Washington: Compliance with Washington's Commercial Electronic Message laws.
  • Other states: Compliance with any additional state laws governing automated text messages, telemarketing, or consumer communications.

If You are a resident of a state with additional consumer protection requirements for text messaging, You may have additional rights as outlined in Our Privacy Policy or upon request.

3.14 Prohibited Conduct

You agree not to:

  • Provide false, inaccurate, or misleading information when opting in to Our SMS/Text Messaging Service.
  • Opt in using a phone number that You do not own or are not authorized to use.
  • Use the SMS/Text Messaging Service for any unlawful, harassing, threatening, or fraudulent purpose.
  • Attempt to intercept, redirect, or interfere with messages sent by the Company.
  • Reply to messages with abusive, threatening, or unlawful content.

The Company reserves the right to terminate Your participation in the SMS/Text Messaging Service if You engage in any prohibited conduct.

3.15 Warranty Disclaimer for SMS

The SMS/Text Messaging Service is provided "AS IS" and "AS AVAILABLE." The Company makes no warranties, express or implied, regarding the availability, timeliness, accuracy, or completeness of text messages. The Company does not guarantee that messages will be delivered to all devices, through all carriers, or in a timely manner. Delays or failures in message delivery may occur due to factors beyond Our control, including carrier issues, device compatibility, network congestion, or technical failures.

3.16 Limitation of Liability for SMS

To the maximum extent permitted by law, the Company shall not be liable for any damages, losses, or expenses arising from or related to: (a) Your participation in or inability to participate in the SMS/Text Messaging Service; (b) delayed, undelivered, or misdirected text messages; (c) any errors, interruptions, or failures in the SMS/Text Messaging Service; (d) unauthorized access to or alteration of Your transmissions or data; (e) any charges imposed by Your wireless carrier related to text messaging; or (f) any other matter relating to the SMS/Text Messaging Service.

4. Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

5. Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If Your account or access is terminated, Your enrollment in any SMS/Text Messaging Service programs will also be terminated, and You will no longer receive messages unless You re-enroll.

6. Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

7. "AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.

Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

8. Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

9. Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

9.1 For European Union (EU) Users

If You are a European Union consumer, You will benefit from any mandatory provisions of the law of the country in which You are resident.

9.2 United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

10. Severability and Waiver

10.1 Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

10.2 Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

11. Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on Our Service. You agree that the original English text shall prevail in the case of a dispute.

12. Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Changes to Our SMS/Text Messaging Terms will be communicated via text message to active subscribers and/or posted on Our Website. Continued participation in Our SMS/Text Messaging Service after changes are communicated constitutes acceptance of the updated terms.

13. Contact Us

If You have any questions about these Terms and Conditions, including Our SMS/Text Messaging Terms, You can contact us:

  • By email: support@sanusom.com
  • By texting HELP to Our designated short code or phone number
  • By mail: Sanusom LLC, 10 Cadillac Dr # 350, Brentwood, TN 37027, United States
Sanusom
Compliance

Report Suspected Fraud or Misconduct

Fraud Reporting Hotline
1-615-465-4496

Available 24/7. All reports treated with strict confidentiality.

Sanusom
Legal

Privacy Policy

Last updated: February 13, 2026

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Website Service and tells you about your privacy rights and how the law protects you.

This Privacy Policy specifically addresses only the Personal Data collected, used, and disclosed as a result of your interactions with our Website. For information regarding our policies governing the collection, use, and disclosure of your Protected Health Information that may be gathered as a result of your use of our healthcare services, please see our HIPAA Notice of Privacy Practices.

We use your Personal Data to provide and improve the Website Service. By using the Website Service, you agree to the collection, use, and disclosure of information in accordance with this Privacy Policy. If you do not agree, please do not use our Website Service.

Definitions

For the purposes of this Privacy Policy:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Company (referred to as either "the Company", "we", "us" or "our" in this Agreement) refers to Sanusom LLC, 10 Cadillac Dr # 350, Brentwood, TN 37027, United States.

Cookies are small files that are placed on your computer, mobile device or any other device by a website. These files are unique to your web browser and can contain information about you and how you access and interact with the Website.

Country refers to the United States.

Device means any device that can access the Website Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual or that identifies or may identify that individual directly or indirectly. This includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you.

Website Service refers to the Website.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Website Service, to provide the Website Service on behalf of the Company, to perform services related to the Website Service or to assist the Company in analyzing how the Website Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Website Service or from the Website Service infrastructure itself (for example, the duration of a page visit).

Website refers to Sanusom, accessible from https://www.sanusom.com

Collection of Your Personal Data

There are several ways we may collect Personal Data about you, including through information you provide to us, information we collect through your use of the Website Service, and your interactions with us. Below are examples of the categories of Personal Data we may collect through your use of our Website Service.

Personal Data

While using our Website Service, we may collect Personal Data that can be used to contact or identify you or to provide you with services. Personal Data may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Age
  • Date of Birth
  • Sex/gender
  • Online identifiers, such as account names
  • Professional or employment-related information
  • IP Address and non-precise geolocation data associated with the IP Address
  • Internet or other electronic network activity information

Information You May Provide

When you use our Website Service, we may collect Personal Data from you, such as when you use the "Contact Us" portion of our Website and send follow-up messages.

Information We May Automatically Collect

Usage Data is collected automatically when using the Website Service.

Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Website Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Website Service or when you access the Website Service by or through a mobile device.

Information We May Receive from Third Parties

We may receive Personal Data from other companies that we work with to provide services.

Combination of Information

We may combine Personal Data that We receive from various sources. For example, we may combine Personal Data that we receive from third parties with Personal Data we already have about you. We use, disclose, and protect combined Personal Data as described in this Privacy Policy.

Cookies Policy

We use only "Necessary Cookies" to ensure the functionality of our Website Service, which temporarily store certain information while you are using our Website. Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use only "Session" Cookies, which are deleted when you close your web browser.

We use Session Cookies for the purposes set out below:

Necessary / Essential Cookies

  • Type: Session Cookies
  • Administered by: Us
  • Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help you navigate within the website and allow your browser to remember which pages within the website you visited. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.

If you would like to learn more about Cookies, as well as how to disable them, additional information can be found at this link: What Is a Cookie? Please note that if you disable all cookies, you may experience reduced functionality when interacting with our Website.

SMS/Text Messaging Communications

Consent to Receive Text Messages

By providing your mobile phone number to us and opting in to receive text messages, you consent to receive informational and transactional text messages from Sanusom at the mobile number you provided. These messages may include:

  • Appointment reminders and confirmations
  • Service-related updates and notifications
  • Responses to inquiries you submit
  • Important account or service information
  • Other communications you have requested or consented to receive

Message Frequency and Charges

Message frequency may vary depending on your interactions with us and the nature of the communications. Standard message and data rates from your wireless carrier may apply. You are responsible for any messaging or data charges from your mobile carrier.

Opt-Out Rights

You may opt out of receiving text messages from us at any time by:

  • Replying "STOP", "END", "QUIT", "UNSUBSCRIBE", or "CANCEL" to any text message you receive from us
  • Contacting us at support@sanusom.com with your opt-out request
  • Updating your communication preferences if you have an account with us

After you opt out, you will receive one final confirmation message. You may continue to receive text messages for a short period while we process your opt-out request.

Help and Support

For help or more information about our text messaging program, reply "HELP" to any text message from us or contact us at support@sanusom.com.

Information Collected Through Text Messaging

When you interact with us via text message, we may collect:

  • Your mobile phone number
  • The content of text messages you send to us
  • The date and time of your text messages
  • Information about your mobile carrier
  • Delivery and read receipts (if supported by your carrier)

This information is used to communicate with you, respond to your inquiries, provide requested services, and improve our text messaging communications.

Third-Party Service Providers

We may use third-party service providers to facilitate our text messaging services. These service providers have access to your mobile phone number and message content only to perform these services on our behalf and are obligated not to use or disclose it for any other purpose.

No Marketing Messages Without Consent

We will not send you marketing or promotional text messages unless you have specifically opted in to receive such messages. If you have opted in to receive marketing texts, you may opt out at any time using the methods described above.

Changes to Text Messaging Program

We reserve the right to modify or discontinue our text messaging program at any time. If we make material changes to how we use mobile phone numbers for text messaging, we will notify you by text message or other appropriate means.

Children's Privacy

Our Website Service does not address anyone under the age of 18. We do not knowingly collect Personal Data from anyone under the age of 18. If You are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from Our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Website Service, including to monitor the usage of our Website Service.
  • To respond to inquiries from you: to respond to messages you send us through the "Contact Us" function or via email.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Website Service.
  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, including text messages to your mobile phone number when you have provided your consent, when and permitted by law.
  • To manage your requests: To attend and manage your requests to us.
  • For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Website Service users is among the assets transferred.
  • For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website Service, products, services, marketing and your experience.

Disclosure of Your Personal Data

We may share your Personal Data in the following situations:

  • With Service Providers: We may share your personal information with Service Providers that provide professional, business, or technical support services to us, help us operate our business and services, administer activities on our behalf, to monitor and analyze the use of our Website Service, to facilitate text message communications, and to contact you in relation to requested services or information. We require our Service Providers to only use your Personal Data in connection with providing services to Sanusom.
  • For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • With Your consent: We may disclose your personal information for any other purpose with your consent.

In certain circumstances, we may disclose Your Personal Data to:

  • Competent Governmental, Regulatory, and Public Authorities. We may disclose your Personal Information only as permitted or if required to do so by government and law enforcement authorities we disclose Personal Information in matters involving claims of personal or public safety, or in litigation. This may include disclosure of your Personal Data to allow us to pursue remedies or to limit the damages we may sustain. We may also use or disclose your information to enforce our terms and conditions, to protect our operations or those of any of our affiliates, to prevent misuse of our Services, or to protect our rights, privacy, safety or property and/or that of our affiliates, you, or others.
  • Relevant Third Parties as Part of a Corporate Transaction. In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with a bankruptcy or similar proceeding), we may disclose or transfer your Personal Data to certain third parties, such as the acquiring entity and its advisers.
  • Other Third Parties. We will disclose your Personal Data to other third parties at your direction or with your consent. Additionally, we will disclose your Personal Data as we believe necessary or appropriate to: (a) comply with applicable law; (b) enforce our terms and conditions; (c) protect our operations; (d) protect our rights, privacy, safety, or property, and/or those of you or others; and (e) allow us to pursue available remedies or limit damages that we may sustain.

Security of Your Personal Data

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Website Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Security of Your Personal Data

The security of your Personal Data is important to us. We have implemented physical, administrative, and technical safeguards to maintain the security, confidentiality, and integrity of your information. However, as no transmission of information over the internet is absolutely secure, we cannot guarantee the safety of your information.

Your Privacy Choices and Rights

Depending on your U.S. state of residence, you may have certain rights in relation to your Personal Data, including:

  • Right to Know: You may have the right to know what Personal Data we have collected about you, including the categories of sources from which the Personal Data is collected, the business or commercial purpose for collecting, selling, or sharing Personal Data, the categories of third parties to whom we disclose Personal Data, the categories of Personal Data disclosed to third parties, and the specific pieces of Personal Data we have collected about you. Please note that we may not be required to respond to your requests "to know" or access specific pieces of Personal Data more than twice in any 12-month period.
  • Right to Request Specific List of Third Parties: You may have the right to request a list of the specific third parties with whom we have shared or sold your Personal Data.
  • Right to Data Portability: You may have the right to access your information in a portable format.
  • Right to Delete: You may have the right to request that we delete Personal Data that we have collected from or about you, subject to certain exceptions.
  • Right to Correct: You may have the right to correct inaccurate Personal Data that we may maintain about you, subject to appropriate verification.
  • Right to Opt Out of Certain Types of Personal Data Uses and Disclosures: Under the California Consumer Privacy Act (CCPA), residents of California have the right to opt out of the sale or sharing of certain Personal Data under certain circumstances. Currently, we do not sell or share your Personal Data as described in the California Consumer Privacy Act (CCPA).

Please note that, where permitted under applicable law, we may decline a request if we are unable to verify your identity (or an agent's authority to make the request) and confirm the Personal Data we maintain relates to you.

If you are interested in exercising one or more of the rights outlined above, please contact us at support@sanusom.com. We may take steps to verify your identity before responding to your request by asking you a series of questions about you or your previous interactions with us. Submitting a privacy rights request does not require you to create an account with us.

We will not discriminate against you if you decide to exercise your privacy rights. Depending on your U.S. state of residence, you may have the right to appeal a decision we have made in connection with your privacy rights request. To appeal a decision, please contact us at support@sanusom.com.

Only you, or someone legally authorized to act on your behalf, may submit a request related to your Personal Information. Depending on your U.S. state of residence, you may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you've authorized them to act on your behalf. Sanusom retains the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent's identity.

Our Do-Not-Track Policy

Some browsers have a "do not track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "do not track" signals, however, we do not use interest-based advertising. To learn more about IBA or to opt-out of this type of advertising, visit the Network Advertising Initiative website https://optout.networkadvertising.org/?c=1 and the Digital Advertising Alliance website https://optout.aboutads.info/?c=2&lang=EN. Options you select are browser- and device-specific.

Links to Other Websites

Our Website Service may contain links to other websites that are not operated by us. If you click on a third party link, You will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. Your continued use of our Services following the posting of changes to these terms means you accept these changes. If we change the Privacy Policy in a material way, we will provide appropriate notice to you and seek your consent where required by applicable privacy laws. Notice may be provided via a temporary banner on our Site, an email sent to users for whom we have an email address, or by temporarily noting "UPDATED" next to the Privacy Policy link on the footer of our Site.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Email: support@sanusom.com
Mail: 10 Cadillac Drive, Suite 350, Brentwood, TN 37027
Phone: 615-465-4496